Refund policy

At Luxstrd, we take pride in the quality and hygiene standards of our hair products. Due to the nature of raw and virgin hair, we maintain a strict return policy.

 

Eligibility for Return

 

We accept returns for store credit only under the following conditions:

• Items must be unused, unaltered, and unworn
• Original tags and security seals must remain fully attached
• Hair must be in its original packaging
• Return request must be made within 5 days of delivery
• Item must be returned from the same state in which it was delivered
• Product must be free of odors, damage, cutting, coloring, washing, or installation

 

Non-Returnable Items

Returns will not be accepted if:

• Hair has been used, installed, washed, colored, cut, or altered in any way
• Tags or seals have been removed or tampered with
• Item shows signs of wear, damage, or odor
• Return is initiated after 5 days
• Item is returned from a different state than the original delivery location

Store Credit Details

• Approved returns will receive store credit only
• No refunds are issued under any circumstances
• Store credit will be issued after inspection and approval
• Store credit is non-transferable and cannot be redeemed for cash

Return Shipping

• Customer is responsible for all return shipping costs
• We recommend using a trackable shipping service
• Luxstrd is not responsible for lost or delayed return shipments

 

Final Sale

All custom orders, sale items, and promotional purchases are final sale and not eligible for return or exchange.